Please send resume to sales@dunlimitedinc.com.

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Pay: $18-$21 per hour, based on experience. 

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Hours:   Monday-Friday, 8:00-4:00 or 4:30 

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Position Overview 

This is a highly customer-facing position based at our front desk, with frequent customer conversations throughout the day, both in person and by phone. As a first point of contact for Designs Unlimited, you will help customers feel welcome, heard, and taken care of. 

Front desk service is the primary responsibility. You will also handle office/showroom support duties listed below and will assist with marketing support duties as time allows.   

Front Desk and Customer Service 

• Welcome and assist customers and visitors throughout the day. Answer and route all incoming calls, listen carefully, provide helpful information, and connect customers with the appropriate team members. 

• Notify customers when orders are ready for pickup. Organize completed orders and group multiple orders for the same customer. 

• Assist customers with pickups and loading orders, collect and apply payments, and update order info and notes in production software. 

• Attend daily morning sales meeting. 

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Office/Showroom Support 

• Order office, employee, break room, and restroom supplies and keep necessary items stocked. 

• Coordinate Friday employee lunches. 

• Keep the front desk and showroom tidy. Restock restrooms and perform light cleaning in restrooms and the kitchen or break room, including wiping surfaces, mopping as needed, and removing trash. 

• Assist with fulfillment projects as needed, including counting and sorting inserts, packing boxes, and checking completed orders for accuracy. 

• Responsible for seasonal showroom merchandising: plan and change displays, feature relevant products, arrange samples and signage.  Keep all showroom, displays, and product storage areas neat, organized,  up-to-date, and accessible.   

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Marketing Support, as time allows: 

• Assist with creation and scheduling of email marketing campaigns, social media posts, advertisements, and short videos, including copy, product images, layouts, and links.   

• Maintain a marketing calendar and help coordinate seasonal promotions, product features, and campaign deadlines. 

• Proofread marketing materials for accuracy, spelling, pricing, and consistency with company branding before approval and publication. 

• Organize digital photos, logos, artwork, and marketing files so the team can easily find and reuse them. 

• Prepare monthly marketing reports covering social media, email marketing, website analytics, and campaign performance. 

• Assist with company events, trade shows, and the annual Product Showcase, including sample coordination, displays, signage, invitations, and event preparation. 

• Assist with coordination of internal marketing needs, including employee apparel, promotional merchandise, business cards, name badges, company announcements, and branded materials. 

• Track and complete the marketing side of our company referral program. 

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Skills and Qualifications 

• Enjoy working with people and be comfortable with frequent customer conversations all day, every day. Bring a warm, approachable manner, strong listening skills, patience, and clear communication in person, on the phone, and in writing. 

• Strong computer skills and the ability to learn and work accurately in several systems, including our production software system, Salesforce, email marketing platforms, and social media tools. 

• Comfort learning and using artificial intelligence tools to assist with writing, ideas, and routine work, while checking accuracy and following company data privacy guidelines. 

• Strong organization, attention to detail, and follow-through. Ability to pause tasks promptly to help customers, handle frequent interruptions calmly, and resume work accurately. 

• Comfort handling money, entering payments, and working with confidential customer and company information. 

• A creative eye for product presentation and an interest in marketing and showroom displays. 

• Previous customer service, office, or marketing experience is helpful. Experience with Canva or similar design tools, email campaigns, and social media advertising is a plus. 

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Priorities 

Customer service comes first. Stay attentive and available at the front desk, acknowledge customers promptly, and give each person friendly, professional attention. 

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Complete office/showroom support/marketing assistant work around customer needs, and coordinate coverage before stepping away for showroom or other duties. Communicate workload conflicts early and work with management to set priorities and realistic project deadlines.